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Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

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Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives. 

About the Role - Administrative Officer, Casey Hospital Emergency Department 

Joining our team as an Emergency Administration Officer, your desire to help others especially in their urgent situations, will be well met by this job. You will be the first contact for many visitors to our 24 hour emergency area. You must create an excellent first impression of Monash Health by providing a friendly, courteous, and professional greeting to all visitors to the Emergency Department either by telephone or in person, and to support them in relation to the purpose for their contact and/or visit. Along with other Administration tasks as they arise. The Emergency Department Administrative Officer position is a key multi skilled role in registering, admitting, transferring, and discharging all patients who attend the Emergency Department. The role also provides administrative support to the medical and nursing staff and responding to patient enquiries within the Emergency Department. 

Data Entry:

• Ensure all data recorded at registration, admission, transfer, and discharge of patients is as accurate and timely as possible 

• Complete transport bookings as requested by clinical staff 

• Capture of signature on consent form for all public, private, TAC, Workcover and overseas visitors 

Reception/Customer Service:

• Managing all incoming telephone, counter and written requests and enquiries 

• Greet patients/visitors in a friendly and courteous manner 

• General reception duties 

• Direct relatives to the relevant areas of the Emergency Department 

• Assist with requests from clinical staff 

• Patient Identification and application of ID bands on patients 

• Replenish stationery as required 

Information management:

• Registration, admission, transfer, and discharge patients on iPM and EMR 

• Liaise with medical and nursing staff in relation to patient enquiries and admission related functions 

• Resolve information problems (trouble shooting) as required in a timely manner 

• Attend department related meetings as required 

• Collating patient paperwork, ambulance sheets and medical communication for delivery to Scanning Centre 

• Other administrative duties as required 

Team and relationships:

• As a team member, value team and individual effort and support exploring new ways of working. 

• Work in partnership with colleagues and other units to ensure an integrated approach to the delivery of quality outcomes within Monash Hospital and throughout Monash Health. 

• Contribute toward the promotion of a friendly and cooperative work environment 

• Keep working colleagues informed and share relevant and useful information 

• Paging of inpatient teams as requested by clinical staff 

About the Positions Available

We have two positions available. Please see shifts times below: 

Maternity Cover

Hours for the maternity leave position below:  

LSL Cover

Hours for the long service leave position are below: 

About Us

Our Emergency Department at Casey Hospital in Berwick, services the communities and surrounds of Casey and     Cardinia. Over 66,000 people present to the emergency department each year. Inclusive of medical, surgical, paediatric, maternity, mental health and subacute. We have recently expanded with the addition of general medical beds, additional operating theatres, Cardiac Care Unit, Intensive Care Unit and increase of pathology and pharmacy services. We are currently seeking to increase our resources to meet this demand and the needs of our community. 

About You:  

To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge: 

• Provide a friendly, courteous, and professional greeting and support to all visitors/patients 

• Answer and assist incoming callers in a friendly, courteous, and professional manner at all times 

• Ensure an appropriate standard of presentation of the reception area 

• Administrative support to the Administration Manager and medical employee as appropriate 

• Maintain strict confidentiality regarding material accessed and not limited to patient records, team meetings and meeting minutes. 

• Provide a high standard of data entry and data accuracy to the inpatient management systems 

• Maintain currency of internet knowledge news 

• Advanced computer skills 

• Excellent interpersonal and communication skills 

• Knowledge of Medical Terminology 

• Effective time management and prioritising skills 

• Friendly and informative customer service 

• Ability to work in a team environment and autonomously 

• Adaptable to change with processes and technical systems 

Respectfully, applications from recruitment agencies will not be accepted. 

For a confidential discussion and to explore the opportunity further, please contact Josephine Xanthis, Administration Team Lead on 0447 213 247.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 6 March 2025