Support Services - Knowledge Management/ IM&T - Desktop Support Manager

NSW Statewide, NSW



Registered Nurse

Purpose of Position

The position of Desktop Support Manager exists within Information Management and Technology (IM&T), Northern Sydney Central Coast Health (NSCCH). This position is an area wide position and services all sites within NSCCH and will be required to travel extensively across NSCCH. The Desktop Support Manager is required to direct, supervise and coordinate primarily a team consisting of specialists in the field of PC and related peripheral support including network communications components. The Team will be based at a number of the Area’s major hospitals for support purposes. This role will provide guidance and technical leadership to the team to ensure that IT Operations Group projects and team operational issues are addressed through effective resource management. It will also be responsible for the continual development, monitoring and maintenance of the IM&T desktop infrastructure and standards. It will ensure that NSCCH is well placed to grow its services in line with the advent of new technologies. It is a responsibility of this position to participate in an out-of-hours on-call roster to provide support to the NSCCH PC desktop environment. This role will ensure that the organisations’ PCs and related peripherals infrastructure is well maintained, supported and operating at maximum availability. It will also ensure that the Desktop Support Team projects are delivered on time, in-line with the organisation’s business plan and within the operational / project budget.

Selection Criteria

Extensive demonstrated experience as a Manager / team leader in the Desktop Support sector with a proven track record in management of support teams and project management skills in large-scale infrastructure projects

Demonstrated highly developed interpersonal skills and supervisory skills including: managing and improving work performance, resolving conflicts, conducting performance reviews, improving workflows and processes, and managing implementation of new work practices

Demonstrated experience with the deployment and management of end user computing requirements

Demonstrated experience in the provision of support and network administration in a complex LAN environment, including both the Novell and Microsoft suite of products

Demonstrated experience with multi-platform internetworking

Proven record in successfully managing change in a complex networked PC and related peripheral environments

Experience in Business Continuity Planning

Demonstrated innovative approach to desktop support and demonstration of being cost effective in the provision of technical solutions