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Support Services - Knowledge Management/ IM&T - Communications Manager

NSW Statewide, NSW




Purpose of Position

The position of Communications Manager exists within Information Management and Technology (IM&T), Northern Sydney Central Coast Health (NSCCH). This position is an area wide position and services all sites within NSCCH and will be required to travel extensively across NSCCH. The Communications Manager is required to direct, supervise and coordinate primarily an engineering team consisting of specialists in the field of data and voice communications. This role will provide guidance and technical leadership to the team to ensure that IT Operations Group projects and team operational issues are addressed through effective resource management. It will also be responsible for the continual development, monitoring and maintenance of the IM&T network infrastructure and standards. It will ensure that NSCCH is well placed to grow its services in line with the advent of new technologies. It is a responsibility of this position to participate in out-of-hours on-call to provide support to the NSCCH network and telecommunications environment. This role will ensure that the organisations’ communications infrastructure is well maintained, supported and operating at maximum availability. It will also ensure that the Communications Team projects are delivered on time, in-line with the organisation’s business plan and within the operational / project budget.

Selection Criteria

Extensive demonstrated experience as a Manager / Leader in the data and voice communications sector with a proven track record in management of engineering teams and project management skills in large-scale infrastructure projects.

Demonstrated highly developed interpersonal skills and supervisory skills including: managing and improving work performance, resolving conflicts, conducting performance reviews, improving workflows and processes, and managing implementation of new work practices

Demonstrated experience in time management, prioritising work schedules and assigning work to team members

Demonstrated experience with the deployment and management of voice technologies and PABX systems as well as IP Telephony and video-conferencing services, and experience with the design and management of large-scale structured cabling systems

Demonstrated experience with multi-platform internetworking eg: Cisco, and excellent understanding of common routing protocols (e.g. OSPF, BGP, RIP) and management of TCP/IP

Experience in Business Continuity / Disaster Recovery Planning

Demonstrated innovative approach to communications and demonstration of being cost effective in the provision of technical solutions

Excellent written and verbal communication skills and exceptional customer service orientation and ability to communicate effectively to a wide range of customers