Patient Management Application Specialist - Dragon

NSW Statewide, NSW

Temporary Full Time up to the period 4 October 2019



Employment Type: Temporary Full Time up to the period 4 October 2019
Position Classification: Health Manager Level 3
Remuneration: $2126.56 - $2424.29
Hours Per Week: 38
Requisition ID: REQ64131

Where you'll be working

Northern Sydney’s vision is to be "leaders in healthcare, partners in community wellbeing". Our purpose is “embracing discovery and learning, building partnerships and engaging our community to deliver excellent health and wellbeing.”


We build teams and health services that embrace our values; Collaboration, Openness, Respect and Empowerment (CORE). Our CORE values and the behaviours that underpin them, shape the way we work together, with our patients and consumers, to deliver excellent health and wellbeing. If you’d like to be part of our journey we want to hear from you.


NSLHD is committed to Equal Employment Opportunity, Workforce Health and Safety, Ethical Practices and the principles of Cultural Diversity. Aboriginal people are encouraged to apply and, where found suitable, will be given higher priority. 

What you'll be doing
The Clinical Application Support (CASU) exists within Clinical Informatics Department of Information Communications and Technology (ICT), Northern Sydney Local Health District (NSLHD). 
The unit provides;
  • Ongoing application support and management of clinical and patient management applications
  • Clinical application upgrades and maintenance 
  •  eMR data quality and management 
  • Expert knowledge, ongoing enhancements, optimisation and development of the eMR and
  • Consulting services on the development of new clinical applications, advice on business process reengineering and   transformation, change management, benefits realisation and post implementation reviews.

The position is responsible and accountable for the support, maintenance and training of users requesting the installation of the Dragon Voice Recognition Software. This position requires analysis of user requirements, technical knowledge of the Dragon Voice Recognition software and troubleshooting and resolving issues as they arise.

Employees must abide by the NSW Health Code of Conduct. Criminal record checks will be undertaken on successful applicants and applicants for positions designated as Category A will be required to obtain required vaccinations prior to commencing employment. 


Candidates will need to meet the following criteria:
  1. Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them
  2. Relevant tertiary qualifications or equivalent experience in a Health discipline, Information Management/informatics, or Information Communications & Technology
  3. Demonstrated extensive experience performing application management and support in a health environment i.e. system testing, issue investigation, issue resolution, change management and change control procedures. (Experience in the deployment, testing and maintenance of Dragon/Voice Recognition)
  4. Strong negotiation skills and ability to work within multidisciplinary teams and key stakeholders both internal and external to the organisation to achieve desired outcomes.
  5. Excellent verbal and written communication skills including; good customer service skills, the ability to analyse client requirements, prepare reports, training manuals/procedures, interpret policies, procedures, give presentations and liaise effectively at all levels.
  6. Demonstrated planning, time management and organisational skills particularly in the area of managing multiple tasks and multidisciplinary issues to meet deadlines.
  7. Proven resilience when challenged with conflicting priorities and ability to show initiative to ensure ongoing commitment to the delivery of solutions & services to stakeholders.
  8. Availability and ability to work outside normal working hours (i.e. 24x7 operations) when required, including on-call support

Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position
For role related queries or questions contact Serena Filippoff on 8877 5264 or

Applications Close: 17 September 2018