Purpose of Position
This position is responsible for the coordination of administrative services (staffing, secretarial, billing and procedures) within allocated/designated areas but also to ensure the administrative support is allocated to provide administrative, financial and project management support for the designated departments at Royal North Shore Health Service.
This position must ensure that both frontline and secretarial staff are delivering high quality administrative services in a customer focused manner and in accordance with Hospital and departmental policies.
This role involves the oversight supervision of administrative services whilst also providing support to Clinicians, nursing staff, Revenue and other senior admin officers within PSIU, RNSH.
Demonstrated experience in delivering a high quality administrative service and managing change processes. Certificate III in Health Administration or extensive experience in senior administrative roles.
Proven ability to manage staff, through leadership, team building skills and coordinate and provide training in office functions for a busy clinical environment
Good knowledge of hospital billing and reception procedures, including inpatients and non-inpatients
Demonstrated strong analytical and problem solving skills, with well developed organization & time management skills. Demonstrated experience in change management to ensure change processes are followed and adhered to by staff in the organisational context
Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them.
Capacity to work under minimal supervision and to undertake a diverse range of tasks as an effective member of a team in a high pressure, high volume work environment
Excellent communication skills, verbal and written, the ability to deal confidently and courteously with people at all levels, have well developed customer service skills
Demonstrated skills with advanced knowledge in relation to pay enquiries for relevant staff, staff leave management, rostering of staff to meet the needs of the department