Purpose of Position
The Point of Care Testing (PoCT) ICT Support Officer is responsible for ensuring devices are reliably transmitting PoCT results. This requires development, testing and maintenance of interface connections between devices used in PoCT locations and the PoCT Management Software and documenting procedures for system and device configurations, interface requirements. It is expected that the Point of Care Testing (PoCT) ICT Support Officer will maintain records of testing and other evaluations.
The Point of Care Testing (PoCT) ICT Support Officer works in partnership with the Network Information and Communication Technology (ICT) Managers, PoCT device vendors, Local Health District IT Services and the PoCT Management Software vendor to establish and maintain interfaces that allow for reliable transmission of PoCT results.
Relevant tertiary qualifications and proven project management experience in ICT in a large complex delivery organisation with well-developed analytical and troubleshooting skills.
Demonstrated experience in supporting ICT services in a complex environment.
Demonstrated exceptional customer service skills and demonstrated ability to interact with internal and external customers in a polite, professional and helpful manner.
High level communication skills, including sound negotiation, interpersonal and liaison skills with the ability to interact with staff, ICT managers, health professionals and external suppliers.
Proven high level organisational skills including the ability to effectively problem solve, prioritise workload, negotiate external accountabilities and meet deadlines.
Well-developed ICT skills, preferably with experience in industry standard messaging for PoCT.
Demonstrated ability to effectively manage multiple priorities in a dynamic organisational environment.
Demonstrated experience in managing ICT projects, managing change, critically analysing problems, developing effective solutions and resolving conflicting priorities in a health or corporate context.